Shipping Policy

📦 Processing and production times

  • Production time : The time varies depending on the product and customization. The approximate time is indicated on the corresponding product page .

  • Order processing time : Standard orders are processed within 72 working hours after receipt of payment or purchase order approval.

đźšš Shipping Methods

  • Shipments are made via reliable courier services (Purolator, Canada Post, FedEx, UPS).

  • A free in-shop pickup option may be offered (Montreal, Quebec – to be specified according to your facilities).

  • Shipping costs are calculated based on weight, volume, and destination.

⏰ Delivery times

  • Quebec and major urban areas : 1 to 3 business days.

  • Remote areas : 3 to 7 working days.

  • These delivery times are indicative only and may vary depending on the carrier.

đź“Ť Delivery area

  • Delivery available throughout Quebec.

  • Upon request, shipments can be arranged to other locations in Canada.

đź’° Shipping costs

  • The fees are indicated during the order confirmation.

  • Preferential rates may apply to certain volume orders.

đź“‘ Order tracking

  • A tracking number is provided to the customer upon shipment.

  • Any anomaly noted upon receipt must be reported within 48 hours .

⚠️ Responsibilities and delays

  • Once the package has been handed over to the carrier, the company cannot be held responsible for delays caused by the carrier, weather, or causes beyond its control.

  • Kotmo is committed to supporting the customer in monitoring and resolving any issues with the carrier.

🔄 Returns and exchanges

  • As the products are personalized, no returns or exchanges can be accepted, except in the case of manufacturing defects or production errors.

  • In these cases, Kotmo is committed to replacing or correcting the product free of charge.