Privacy Policy


1. Identity of the data controller

This Privacy Policy describes how Kotmo , located at 2050 Dandurand Street, Suite 209, Montreal, Quebec H2G 1Y9 , collects, uses, stores and protects your personal information in connection with the use of its website and services.

Contact person: Céline Juppeau
📧 Email: info@kotmo.ca

2. Personal information collected

We may collect the following types of information:

  • Identification data : surname, first name, company, postal address, email, telephone;

  • Transactional data : order information, purchase history;

  • Technical data : IP address, browser type, pages visited, browsing time;

  • Communication preferences and responses to our messages;

  • Other information provided voluntarily by users via forms or direct exchanges.

3. Purposes of collection

Information is collected and processed for the following purposes:

  • Processing, management and monitoring of orders ;

  • Communication with customers (confirmation, after-sales service, newsletters);

  • Sending promotional or personalized communications , with consent;

  • Statistical analysis and improvement of our services (Google Analytics);

  • Display of targeted advertising via third-party platforms;

  • Compliance with applicable legal and regulatory obligations.

4. Communication to third parties

Your personal information may be shared with certain service providers in the course of our activities, including:

  • E-commerce platforms ( Shopify );

  • Marketing and CRM tools ( Klaviyo , Odoo );

  • Analytics services ( Google Analytics );

  • Advertising networks ( Meta , Facebook, Instagram);

  • Secure online payment service providers.

These providers have access to data only to the extent necessary to provide their services. No data is sold to third parties.

5. Transfer outside Quebec

Some of our service providers process information outside of Quebec , including in Canada and the United States . By using our site, you consent to your information being transferred and hosted outside of Quebec, subject to applicable protections.

6. Security measures

Kotmo implements reasonable physical, organizational and technological security measures to protect personal information against unauthorized access, loss, theft, disclosure or use.

However, no method of transmission over the Internet, or method of electronic storage, is completely secure. Kotmo cannot guarantee the absolute security of transmitted data.

7. Data retention

Your personal information is kept for as long as necessary to fulfill the purposes for which it was collected , unless a longer retention period is required or permitted by law.

After this period, the data is securely deleted or anonymized.

8. User Rights

In accordance with Law 25 (and the GDPR , if you are located in Europe), you have the following rights:

  • Access your personal information;

  • Correct any inaccurate or incomplete data;

  • Withdraw your consent at any time, where processing is based on consent;

  • Request deletion of your information, within certain limits;

  • Object to certain processing, in particular for marketing purposes;

  • File a complaint with the Quebec Access to Information Commission (or competent authority in Europe).

To exercise your rights or ask a question about your data:
📧 info@kotmo.ca

9. Cookies and similar technologies

The Site uses cookies and other similar technologies to:

  • Facilitate navigation;

  • Remember your preferences;

  • Carry out audience measurements (Google Analytics);

  • Deliver targeted advertising (Meta, Google).

A consent banner will appear on your first visit to collect your consent. You can change your preferences at any time via your browser settings or the link provided on our site.

10. Contact

For any questions regarding this policy or the processing of your personal information, please contact:

📧 info@kotmo.ca
📍 Kotmo, 2050 Dandurand Street, Suite 209, Montreal, Quebec H2G 1Y9

11. Policy Update

Kotmo may update this Privacy Policy at any time to reflect legal, technical, or business changes. The update date will be indicated at the bottom of the document.

📅 Last updated: August 18, 2025